REFUND & CANCELLATION POLICY
Know the Cancellation Path
Before Purchase.
This Policy explains the general cancellation and refund framework for Live Free 7 Marketing setup projects, websites and funnels, HighLevel-powered software subscriptions, usage-based services, and optional managed marketing services. The terms displayed at checkout or accepted in a proposal, order form, statement of work, or subscription agreement control when they differ from this page.
Effective date:
Important Notice
Before purchasing, review the written scope, billing frequency, setup fees, subscription term, usage charges, third-party costs, trial terms, renewal date, cancellation method, service end date, and refund eligibility that apply to the specific offer.
Policy Summary
| Purchase or Charge Type | General Treatment | Where Final Terms Appear |
|---|---|---|
| Setup or project work | Eligibility depends on the accepted scope, work already completed, reserved capacity, and costs already incurred. | Proposal, order form, statement of work, or invoice. |
| Recurring software subscription | Cancellation generally stops a future renewal according to the applicable notice and billing terms. Access commonly continues through the paid period unless the written agreement states otherwise. | Checkout disclosure, subscription agreement, or plan terms. |
| Managed marketing services | Cancellation and service end date follow the approved service term, notice requirement, campaign commitments, and written scope. | Proposal, order form, or management agreement. |
| Usage-based charges | Charges already incurred for messaging, calls, phone numbers, AI, premium workflow actions, verification, storage, or similar metered services are generally not refundable unless incorrect or required by law. | Usage statement, platform account, or invoice. |
| Third-party costs and media spend | Costs already paid, committed, or consumed by an advertising network, domain provider, carrier, software provider, integration, contractor, or other third party are generally not refundable unless that provider issues a credit. | Written scope, invoice, vendor terms, or platform record. |
| Trials and promotions | Eligibility, length, included features, conversion date, post-trial price, and cancellation deadline are controlled by the terms shown with the offer. | Trial or promotion disclosure. |
This summary is not a substitute for the service-specific written terms accepted for a purchase.
Detailed Terms
- 1. Scope and Controlling Terms
- 2. Cancellation Before Work Begins
- 3. Setup and Implementation Services
- 4. Website and Funnel Projects
- 5. Recurring Software Subscriptions
- 6. Managed Marketing Services
- 7. Usage-Based Charges
- 8. Third-Party Costs and Advertising Spend
- 9. Trials, Promotions, and Discounts
- 10. Plan Upgrades and Downgrades
- 11. Duplicate or Incorrect Charges
- 12. Service Concerns and Refund Review
- 13. How to Request Cancellation
- 14. How to Request Refund Review
- 15. Approved Refund Method and Processing
- 16. Access, Data, Domains, and Transition After Cancellation
- 17. Chargebacks and Payment Disputes
- 18. Changes to This Policy
- 19. Contact Live Free 7 Marketing
1. Scope and Controlling Terms
This Policy applies to purchases and subscriptions provided by through Live Free 7 Marketing unless an accepted proposal, order form, statement of work, subscription agreement, checkout disclosure, trial offer, or other written service-specific term states otherwise.
If this Policy conflicts with an accepted service-specific written term, the service-specific term controls for that purchase. Nothing in this Policy limits a right or remedy that cannot legally be limited.
2. Cancellation Before Work Begins
A customer who wishes to cancel before work begins should contact promptly.
Whether an amount is eligible for refund depends on the accepted written terms, whether strategy or preparation has begun, whether capacity was reserved, and whether non-cancelable third-party costs, payment costs, domains, software, advertising, creative, contractors, or other commitments have already been incurred.
If a refund is approved, amounts for completed work and non-cancelable costs may be deducted to the extent permitted and disclosed.
3. Setup and Implementation Services
Setup and implementation services may include strategy, discovery, website or funnel planning, copy, design, configuration, CRM setup, pipeline setup, calendar setup, forms, messaging, workflow development, migration, integrations, onboarding, testing, and training.
Fees compensate for work performed, expertise, and capacity reserved. Once work has begun, amounts attributable to completed work, accepted milestones, delivered materials, configured systems, reserved capacity, and incurred costs are generally not refundable to the extent permitted by the accepted written terms and applicable law.
If a project is canceled before completion, the customer remains responsible for work completed and costs committed through the cancellation effective date. Any unused amount eligible for refund or credit is determined from the written scope, payment schedule, completion status, and applicable law.
4. Website and Funnel Projects
Website and funnel projects may use milestone payments, deposits, retainers, recurring payments, or a combination described in the written scope.
A customer should review and approve strategy, copy, design, forms, integrations, and launch details within the agreed timeframe. Delay, abandonment, missing content, missing access, or lack of approval does not automatically create refund eligibility for work already performed or capacity already reserved.
Ownership, transfer, launch status, editable files, domains, third-party licenses, and unfinished work after cancellation are governed by the written agreement and payment status.
5. Recurring Software Subscriptions
A recurring software subscription renews according to the billing frequency and renewal terms disclosed at purchase or in the accepted agreement.
A valid cancellation request generally stops the next renewal after any applicable notice requirement is satisfied. Unless the service-specific terms state otherwise, access generally continues through the end of the paid billing period.
Partial-period refunds or credits are generally not provided for unused time after cancellation unless required by law or stated in the accepted written terms.
The applicable cancellation deadline appears in the subscription agreement or checkout disclosure.
6. Managed Marketing Services
Managed marketing services may include social media planning or management, content, advertising, campaign management, retargeting, database reactivation, reporting, consulting, or optimization.
Cancellation follows the service term, notice requirement, billing cycle, campaign commitments, and wind-down obligations in the accepted written agreement.
Fees for a period in which strategy, management, reporting, creative, monitoring, or campaign work has been performed are generally not refundable to the extent permitted by the written terms and applicable law.
Cancellation of management services does not automatically cancel advertising accounts, media spend, third-party subscriptions, domains, telephone numbers, or other services owned or billed separately. The customer must follow the applicable cancellation process for each separate provider or account.
7. Usage-Based Charges
Usage-based charges may include email, SMS, telephone calls, phone numbers, email verification, AI usage, premium workflow actions, storage, integrations, data services, or other metered activity.
Charges that were accurately incurred before cancellation or suspension are generally not refundable. The customer remains responsible for usage through the effective cancellation or suspension time.
The customer should monitor usage, account balances, workflows, connected campaigns, and authorized users. Deleting a workflow, removing a contact, or discontinuing use does not automatically reverse usage that has already occurred.
8. Third-Party Costs and Advertising Spend
Third-party costs may include domains, hosting, software, templates, stock assets, contractors, integrations, telecommunications, verification, payment processing, advertising spend, creative production, and platform charges.
Amounts already paid, committed, consumed, or made non-cancelable by a third party are generally not refundable by Live Free 7 Marketing unless the third party issues a corresponding credit or applicable law requires otherwise.
Advertising spend is controlled by the advertising platform and the customer’s account configuration. Cancellation of management services does not guarantee immediate cessation or refund of media spend. Advertising campaigns and account billing should be reviewed and paused through the applicable platform when appropriate.
9. Trials, Promotions, and Discounts
A trial, introductory rate, discount, coupon, or promotion is governed by the terms displayed with the offer, including eligibility, duration, included features, usage limits, conversion date, post-trial price, renewal, and cancellation deadline.
If a trial converts automatically to a paid subscription, the conversion date and price must be disclosed before the customer enters the trial. A customer who does not wish to continue should cancel before the disclosed conversion deadline.
No trial or promotion should be offered publicly without complete written terms.
10. Plan Upgrades and Downgrades
An upgrade or downgrade may change features, support, usage allowances, billing, data retention, integrations, and access.
The effective date, proration, credit treatment, migration, and feature impact of a plan change are governed by the plan-change disclosure or written agreement.
A downgrade may require removal of features, users, phone numbers, workflows, integrations, or stored data. The customer is responsible for reviewing and exporting information before a change where appropriate.
11. Duplicate or Incorrect Charges
A customer who believes a charge is duplicated, unauthorized, or incorrect should contact promptly with the customer name, account or business name, invoice or transaction identifier, charge date, amount, and a description of the concern.
Do not send a complete payment-card number, security code, password, or other sensitive credential by email or text message.
Please request billing review promptly after the charge appears so records can be reviewed while relevant information is available.
A billing review does not guarantee refund eligibility. The outcome depends on payment records, account activity, accepted terms, service delivery, usage, third-party records, and applicable law.
12. Service Concerns and Refund Review
A customer should report a service concern promptly and provide enough detail for the issue to be reviewed. When reasonable, the parties may first attempt correction, clarification, replacement of a deliverable, configuration adjustment, service credit, revised schedule, or another practical resolution.
Whether a refund or credit is appropriate depends on the written scope, the nature of the concern, work completed, customer cooperation, third-party conditions, usage, timing, and applicable law.
No employee, contractor, salesperson, or support representative may promise a refund or credit unless authorized to do so in writing.
13. How to Request Cancellation
Send a cancellation request to using the subject line “Cancellation Request.”
Include:
• Customer or purchaser name.
• Business or account name.
• Email and telephone number associated with the account.
• Service, plan, or project to cancel.
• Invoice, order, or subscription reference if available.
• Requested cancellation effective date.
• Reason for cancellation, which may be optional unless needed to identify the service or resolve a concern.
A cancellation is not complete until it is received through the approved channel and any required identity or account verification is completed.
The customer should retain the cancellation confirmation. If the request affects a third-party service or advertising account, the customer may also need to cancel or modify that service directly.
14. How to Request Refund Review
Send a refund-review request to using the subject line “Refund Review Request.”
Include:
• Customer or purchaser name.
• Business or account name.
• Invoice or transaction identifier.
• Charge date and amount.
• Service or purchase involved.
• Reason for the request.
• Relevant supporting information.
• Preferred contact method.
Do not send complete payment-card information or account passwords.
Submission of a request does not guarantee a refund. The request will be reviewed against the accepted terms, payment and usage records, work status, delivery records, third-party costs, and applicable law.
15. Approved Refund Method and Processing
If a refund is approved, it is generally returned through the original payment method unless another method is required or agreed.
Processing time depends on the payment processor, bank, card network, and payment method.
Live Free 7 Marketing will submit an approved refund to the payment processor within a reasonable period after approval. The customer’s bank or payment provider may require additional time to post the credit.
16. Access, Data, Domains, and Transition After Cancellation
Cancellation may affect access to software, CRM records, communications, forms, calendars, workflows, websites, funnels, files, integrations, telephone numbers, domains, and reporting.
The customer is responsible for requesting or completing any available export before access ends. Export availability, format, timing, assistance, and fees depend on the selected plan, provider capability, written agreement, payment status, and applicable law.
Domains, telephone numbers, advertising accounts, social accounts, payment accounts, and other assets should be registered or transferred according to the written agreement and provider procedures.
Live Free 7 Marketing may retain information as described in the Privacy Policy, customer agreement, provider requirements, and applicable law.
17. Chargebacks and Payment Disputes
A customer is encouraged to contact first so a billing concern can be reviewed and, where appropriate, resolved directly.
This request to contact support does not waive any right available under applicable law or a payment-card agreement.
If a chargeback or payment dispute is filed, Live Free 7 Marketing may provide the payment processor with relevant order records, accepted terms, invoices, communication, usage records, delivery information, cancellation records, and other information reasonably related to the dispute.
18. Changes to This Policy
This Policy may be updated as services, plans, billing practices, vendors, or legal requirements change. The revised effective date should be displayed at the top.
Changes do not retroactively alter a service-specific written agreement unless permitted by that agreement and applicable law.
19. Contact Live Free 7 Marketing
Cancellation, billing, and refund-review requests:
General support:
Address:
Phone:
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